Pre-Arrival Guest Messaging
Make every guest feel welcome before they arrive.
Send personalized messages and helpful information to guests before check-in, setting the stage for a memorable stay.
Benefits of Pre-Arrival Messaging
Boost Guest Satisfaction
Start the guest journey with a warm, proactive message. Early communication builds trust and shows guests they matter, leading to glowing reviews and more repeat visits.
Personal Touch, Every Time
Tailor your pre-arrival messages to each guest's needs-share a friendly greeting, offer local tips, or highlight special amenities. Stand out with genuine hospitality.
Streamline Your Team's Day
Answer common questions before guests even ask. Automated pre-arrival messages reduce repetitive inquiries, freeing up your staff for what matters most.
Connect Before Arrival
Reach out via SMS, email, or WhatsApp (coming soon!) to share check-in details, digital guides, or exclusive offers.
Automated Scheduling
Set up messages to send at the perfect time-days or hours before arrival-so every guest gets the right info, right when they need it.
Multi-Channel Flexibility
Use SMS for instant replies, email for detailed info, or Expedia messaging for OTA guests. WhatsApp and more channels coming soon!
Example Pre-Arrival Messages
SMS
Hi [Guest Name]! We're looking forward to welcoming you to [Your Hotel Name]. Check-in starts at 3pm. If you have any questions or special requests, just reply to this message. Safe travels!
Hello [Guest Name], Your stay at [Your Hotel Name] is just around the corner! If you need anything before you arrive, we're here to help. Want to book a spa treatment or airport pickup? Just let us know.
Subject: Your Stay at [Your Hotel Name] - Arrival Details Dear [Guest Name], We're excited to host you soon! Check-in begins at 3:00 pm. For your convenience, here's a link to our digital guest guide: [link]. If you'll be arriving late or need anything special, reply to this email and our team will be happy to assist.
Coming Soon
• Automated WhatsApp and email messaging
• More integrations and smart guest personalization
Related Guest Messaging Solutions
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Comprehensive messaging platform for hotels to connect with guests across all channels.
Learn More →Automated Messaging
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Ready to delight your guests before they even arrive?
Let Onelyk help you create a seamless, welcoming experience from the very first message.
Book a Demo